I made orange juice this morning in my new C7000 model. I could not get the open button to release to take apart the juicer to wash. After trying many times I phoned the Sydney phone number listed in Contact Us on the Kuvings website, and the woman who took my call was very, very helpful.
The reason I could not release the juicer was that I HAD USED THE WRONG STRAINER to make the juice!! I now know that for juices I use the yellow strainer!!
I was guided over the phone as to how to release the juicer and was taken through the process of putting the juicer together. I have nothing but praise for this supportive individual who assisted me.
Well done Kuvings!!