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I put in a warranty claim for my juicer, it appeared the motor had died. Within 5 minutes I got a call from Roula who sorted it out immediately. She organised for me to send the juicer back to see what was wrong with it, but before doing so she suggested I check the lid to see if the magnet was missing, needed for it to work. I texted her a photo, sure enough that was the problem, and she said she’d send me a new lid. Done, sorted, amazing. It certainly stood out as great service given we had spent weeks arguing with MSi computers who wanted to charge us almost $700 to fix one wonky keyboard key. Thanks again Roula, and John at the Home Show who answered my questions about warranty, you were both very friendly and helpful.