I put in a warranty claim for my juicer, it appeared the motor had died. Within 5 minutes I got a call from Roula who sorted it out immediately. She organised for me to send the juicer back to see what was wrong with it, but before doing so she suggested I check the lid to see if the magnet was missing, needed for it to work. I texted her a photo, sure enough that was the problem, and she said she’d send me a new lid. Done, sorted, amazing. It certainly stood out as great service given we had spent weeks arguing with MSi computers who wanted to charge us almost $700 to fix one wonky keyboard key. Thanks again Roula, and John at the Home Show who answered my questions about warranty, you were both very friendly and helpful.
Awesome customer service