Returns, Warranty and Customer Support Policy - Kuvings Australia

At Kuvings Australia, we are committed to providing high-quality products and helpful customer support.

This policy explains our warranty coverage, returns process, non-returnable items, pricing error policy and your rights under Australian Consumer Law (ACL).

For assistance with a warranty claim, return or product issue, please contact our Customer Service Team.

Phone: (02) 9798 0586
Email: info@kuvings.com.au
Address: Kuvings Australia, 1/1 West Street, Croydon NSW 2132

This page includes:

Warranty Coverage
Warranty by Product
How to Make a Warranty Claim
Warranty Exclusions
Warranty Inspection Process
Returns for Faulty, Damaged or Incorrect Items
Return Conditions
Return Shipping
Change of Mind Returns
Non-Returnable Items
Digital Gift Cards
Pricing, Website & Stock Errors
Your Rights Under Australian Consumer Law
Frequently Asked Questions
Contact Us

Warranty Coverage

Kuvings Australia warranty coverage applies to manufacturing defects that affect the functionality of your product within the specified warranty period.

Each warranty claim is assessed individually to determine whether the issue is due to a manufacturing defect.

Warranty does not automatically apply to all product issues. Damage caused by misuse, improper care, normal wear and tear, accidental damage, overloading, dropping the product, or using the product outside its intended purpose is not covered under warranty.

Products that have been used for several years may experience wear and tear over time. This is not considered a manufacturing defect.

We aim to ensure our customers have a positive experience with our products, however warranty coverage cannot be extended to issues arising from factors beyond manufacturing defects.

Warranty by Product

Domestic Use

All Juicers — All Models
20 years on the motor, 5 years on parts and labour.

Please note: The strainer is a consumable part and is not covered under warranty unless it is Dead on Arrival (DOA).

SV400 & SV500 Vacuum Blenders
12 months on the motor.

Please note: Jugs are not covered under warranty.

Nutri Blender
12 months on the motor.

Please note: Canisters are not covered under warranty.

Greek Yogurt and Cheese Maker
12 months.

Dehydrators
7 years.

Biocera Water Jug
2 years for material defects and functional errors due to production or construction faults.

Commercial Use

Juicers — REVO830, EVO820, CS600 and CS700
5 years on the motor, 12 months on parts and labour.

Please note: The strainer is a consumable part and is not covered under warranty unless it is Dead on Arrival (DOA).

Blenders — CB1000 and CB980
1 year on the motor, control panel and touch pad.
30 days on jugs, blades, drive socket and sound enclosure.

Dehydrators
2 years.

How to Make a Warranty Claim

If you believe your product is covered under warranty, please follow the steps below.

Check eligibility
Please ensure the issue may be covered under our warranty terms and is not excluded due to wear and tear, misuse, improper care or use outside the product’s intended purpose.
Complete your warranty registration
Please ensure your Warranty Registration form has been completed.
https://www.kuvings.com.au/warranty-registration/
Submit a warranty claim
Complete the Warranty Claim form and provide proof of purchase.
https://www.kuvings.com.au/warranty-claim/
Provide details of the issue
Please include a clear description of the fault or issue, along with photos or videos where possible. This helps our team assess your claim quickly and accurately.
Contact our Customer Service Team
Please contact our team on (02) 9798 0586 to discuss the next steps and, where required, organise a return shipping label.
Return the item if required
If your product needs to be returned for assessment, please package it safely and return it to:Kuvings Australia
1/1 West Street
Croydon NSW 2132

Warranty Exclusions

Warranty does not cover:

Damage caused by misuse, improper care or normal wear and tear.
Consumable parts, such as strainers, jugs and brushes, unless they are Dead on Arrival (DOA).
Damage caused by excessive overloading.
Damage caused by dropping the product.
Damage caused by using the product outside its intended purpose.
Issues arising after several years of use due to accumulated stress, age, overloading or wear.

For example, cracks in the chassis after several years of use due to accumulated stress, overloading or wear are not considered manufacturing defects.

Warranty Inspection Process

All warranty claims are subject to inspection to verify the nature of the issue.

If the issue is confirmed to be a manufacturing defect, we will provide a resolution in line with the warranty coverage for your product.

If the issue is found to be caused by misuse, wear and tear, improper care, overloading or another excluded cause, we may offer repair or replacement options at a reasonable cost.

Returns for Faulty, Damaged or Incorrect Items

Kuvings Australia accepts returns for items that are faulty, damaged in transit or incorrect.

We do not accept returns for change-of-mind purchases.

If your item is faulty, damaged during transit, or you have received the wrong item, please contact our Customer Service Team as soon as possible. We will assess the issue and, where appropriate, provide a replacement or refund.

Exchanges are not offered. However, if your product is faulty or incorrect, we will provide a replacement at no cost once the issue has been assessed and approved.

All returns are subject to inspection before any replacement or refund is issued.

Return Conditions

For faulty, damaged or incorrect items, please contact us within 7 days of receiving the item where possible, so we can assist you quickly.

Returned items should include:

Original packaging where possible.
Instruction manuals.
All accessories and included parts.
Proof of purchase.
A description of the fault or issue.

The item must be unused and in as close to its original condition as possible, unless the fault itself prevents this.

Replacements for Faulty or Incorrect Items

If you have received a damaged, defective or incorrect item and notify us within a reasonable timeframe, we will assess the issue and send you a replacement at no extra cost if the item is confirmed to be faulty, damaged or sent in error.

Please note: We do not offer product exchanges unless the item is deemed faulty or was sent in error.

For minor purchases under $50 with a manufacturing fault, we will replace the faulty part accordingly.

Return Shipping

If the return is due to a confirmed fault, damaged item or incorrect item, Kuvings Australia will organise and cover the cost of a return shipping label.

For other approved returns, you may be required to cover the cost of return shipping and will be responsible for any loss or damage during transit. We recommend using a trackable service and insurance for any return shipping arranged by the customer.

Change of Mind Returns

Kuvings Australia does not accept returns or exchanges for change-of-mind purchases.

In some cases, we may choose to accept a return at our discretion, provided the item is unopened, unused and in its original packaging.

If a change-of-mind return is accepted at our discretion, the customer is responsible for return shipping and may be required to pay a service fee to cover administrative costs.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are faulty, damaged or sent in error:

Books
Digital Gift Cards
eBooks
Food and grocery items

Please contact our Customer Service Team if you believe you have received a faulty or incorrect item.

Phone: (02) 9798 0586
Email: info@kuvings.com.au

Digital Gift Cards

Digital Gift Cards are non-returnable and non-refundable once purchased, except where required by law.

Pricing, Website & Stock Errors

From time to time, a product may be listed with an incorrect price, description, promotion, discount, stock status or product information due to a genuine website, system, typographical or administrative error.

If an order is placed for a product affected by an obvious or genuine error, Kuvings Australia reserves the right to contact the customer before processing or dispatching the order.

Where this occurs, we will explain the error and give the customer the option to:

proceed with the order at the correct price or details; or
cancel the order and receive a full refund.

If payment has already been taken and the order is cancelled due to a genuine pricing, website or stock error, a full refund will be issued to the original payment method.

We will always aim to correct any error as quickly as possible and handle affected orders fairly and respectfully.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our Returns, Warranty & Customer Support Policy complies with Australian Consumer Law.

This policy does not exclude or limit your rights under Australian Consumer Law, including your rights to a refund, repair or replacement if goods are faulty, not fit for purpose or do not match the description.

Frequently Asked Questions

What qualifies as a manufacturing defect?

A manufacturing defect is an issue caused by a fault in materials, construction or production that affects the functionality of the product. This may include issues such as motor failure, cracks in structural components due to poor construction, or defects in materials that impact normal use.

What if my product breaks years after purchase?

Warranty coverage does not extend to issues caused by normal wear and tear, age, accumulated stress, overloading or use outside the product’s intended purpose. These issues are considered outside the scope of manufacturing defects.

What if I am unsure whether my issue is covered?

Our team will assess every claim carefully. If the issue is confirmed to be due to a manufacturing defect, we will provide a resolution under warranty. If the issue is not covered, we may offer repair or replacement options at a reasonable cost.

Policy Updates

Kuvings Australia reserves the right to update or amend this policy at any time.

Contact Us

If you have any questions or need assistance with a return, warranty claim or product issue, please contact our Customer Service Team.