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Returns and Refund Policy – Kuvings Australia

Returning Faulty Items

Under our Returns & Refund Policy, you may return or exchange an item if it is faulty or if you have received the wrong item.

Items must be:

  • In the original packaging, including instruction manuals and all accessories.
  • Unused and in its original condition.
  • Returned within 7 days of purchase.

What do we need from you?

  • Proof of purchase (original purchase receipt to your nominated email address).

Do we offer replacements or exchanges?

Yes, we do. If you have received a damaged or defective item due to manufacturing fault, if we have been notified within a reasonable time, we will happily send you a replacement after the product has been inspected.

Feel free to call us on (02) 9798 0586 to discuss or send us an email info@kuvings.com.au. If the product is under $50 and considered a minor purchase with a manufacturing fault the part will be replaced accordingly.

Factors such as age, price, the item’s condition, and the disclosures made about the item may be relevant to your return and refund rights under the Australian Consumer Law, known as the Customer Guarantee Policy. The Australian Consumer Law also applies to used and refurbished items.

Returning Warranty Items for Repair/Replacement

If you have purchased an item that is covered by warranty (refer list below), then please complete the following:

  1. Ensure your Warranty Registration form has been completed before you complete a claim
  2. Complete a Warranty Claim form
  3. Contact our Customer Service Team (02) 9798 0586 to organise a shipping label
  4. Package item up safely and securely and return to Kuvings Australia, 1/1 West St, Croydon NSW 2132

Change of Mind Return Policy

Kuvings AU is not required to accept items for return, refund or replacement if you have simply ‘changed your mind’.

Please note: If you simply ‘change your mind’ – we are at liberty to charge you a service fee to cover our costs for processing your refund.

Shipping for returns

Please send all returns to:

Kuvings Australia
1/1 West Street
Croydon NSW 2132

We can organise a shipping label for some items, please call our Customer Service Team (02) 9798 0586 to organise this.

Note: you may be required to reimburse us for the cost of returning it via Australia Post depending on the reason for the item being returned.

 

Alternatively, you can also choose to organise your own shipping and pay accordingly.

Digital Gift Cards

Digital Gift Cards are not returnable for change of mind after purchase. For more information about see Digital Gift Cards Terms of Use

Non-returnable Items

The following items are not returnable to Kuvings AU:

  • Books
  • Digital Gift Cards
  • eBooks
  • Food/Grocery Items

In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Kuvings AU error or if the item is faulty).

Please call our Customer Service Team (02) 9798 0586 or send us an email info@kuvings.com.au

 

KUVINGS Warranty by Product

Domestic Use Warranty

  • All Juicers, All Models for Domestic Use – 20 years on the motor, 5 years parts and labour

Note:- the strainer is classified as a consumable part and is not covered under our parts warranty unless is a DOA (Dead on arrival).

  • SV400 Vacuum Blender – 12 months on motor (jugs not under warranty)
  • SV500 Vacuum Blender – 12 months on motor (jugs not under warranty)
  • Nutri Blender – 12 months on motor (canisters not under warranty)
  • Greek Yogurt and Cheese Maker – 2 years
  • Dehydrators (all) – 7 years
  • Biocera Water Jug – 2 years on material defects and functional errors that can be traced to faults in production or construction.

Commercial Use Warranty

JUICERS:

  • REVO830, EVO820, CS600, CS700, C7000 Juicers – 5 years on the motor, 12 months parts and labour

Note:– the strainer is classified as a consumable part and is not covered under our parts warranty unless is a DOA (Dead on arrival)

BLENDERS

  • CB1000 Vacuum Blender – 3 years on the motor (jugs, control pad, touchpad, blade, socket and enclosure are not under warranty)
  • CB980 Blender – 3 years on the motor (jugs, control pad, touchpad, blade, socket and enclosure are not under warranty)

OTHER

  • Dehydrators (all) – 2 years
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