We recommend that you download and use the AusPost App to keep track of your parcels. It’s the only way to have eligible parcels left in a safe place when you’re not at home.
This handy tool offers a range of benefits that will make receiving your orders a breeze.
Why Download the AusPost App?
1. Real-Time Parcel Tracking
With the Australia Post app, you can monitor your packages in real time. No more guessing when your order will arrive – simply open the app and check its current location.
2. Receive Notifications
Stay in the loop with instant notifications. You’ll know when your parcel is out for delivery, when it’s arrived, and even when it’s been successfully delivered. Say goodbye to the anxiety of missing a delivery.
3. Authorize Safe Drop
Can’t be home to receive your parcel? No problem. The app allows you to authorize a safe drop location, ensuring your delivery is secure and convenient, even when you’re not there.
4. Estimated Delivery Dates
Get accurate estimated delivery dates for your parcels, so you can plan your schedule accordingly. No more waiting around – you’ll know exactly when to expect your order.
Our Delivery Explained
- Home Deliveries: We offer Standard and Express Post Parcels via Australia Post. If you prefer alternative shipping options, please contact us, and we’ll be happy to assist you.
- Shipping Costs: For orders under $50.00, shipping costs are automatically calculated based on your postcode. Many of our products come with free shipping. If you need it faster, Express Post Shipping is available for an additional cost.
- Missed Deliveries: If a delivery attempt is unsuccessful, you will receive notification in the AusPost App to tell you where your order can be picked up from.
- Be Proactive: Please be proactive in tracking your parcel if it hasn’t been received within 5 days. Australia Post will hold your parcel at the local Post Office for a period of 10 days before initiating a return to the sender.
- Additional Charges: Please be aware that additional charges may apply if you fail to retrieve your parcel during the 10-day deadline.
- Signature Required: For your security, a contact name and signature may be required upon delivery for all orders.
Stay Informed, Stay Stress-Free
Downloading the Australia Post app is the key to making your online shopping experience as smooth as possible.
Keep tabs on your parcels, receive important notifications, and gain peace of mind knowing your deliveries are safe.
Don’t wait – download the app today!
Estimated Delivery Times
- Melbourne: 3-4 business days
- Sydney: 2-3 business days
- Adelaide: 4-5 business days
- Perth: 5-7 business days
- Canberra: 2-3 business days
- Darwin: 6-7 business days
Please note: these times are an estimated guide only, please check your tracking information for more accurate data.
We ship Standard & Express Post Parcels via Star Track. Please contact us if you wish to discuss other shipping options.
- Shipping costs are automatically calculated based on your postcode for orders under $50.00.
- Many of our products come with Free Shipping.
- Express Post Shipping can be purchased at an additional cost.
- The tracking number is emailed to you for your own reference and to help you track your parcel.
- A contact name and signature may be required upon delivery for all orders.
General Delivery Information
- If you’d like to amend your order with specific delivery instructions, please contact us as soon as possible after placing it.
- Every effort is made to securely pack your goods to ensure they arrive in good order. In the rare event of damage occurring in transit, we are committed to shipping replacement goods to you as soon as possible.
- If you are wondering where your parcel is, please check the “order email” for your specific TRACKING NO. All you need to do is visit the Australia Post (or Star Track) website and put this number in to locate your parcel.
- Every parcel has a unique tracking number to give you peace of mind and keep track of where your parcel is at any stage along the journey.
- FREE Shipping on ALL Juicer and Blender orders within Australia
- FREE Shipping on ALL orders over $50.00
- Orders are processed and shipped within 1-2 business days after ordered
- Tracking details are sent via email when product is shipped
Returns and Refund Policy
Please refer to our Returns and Refund Policy – here.