Delivery Information

Home Deliveries

We recommend that you download and use the AusPost App to keep track of your parcels. It's the only way to have eligible parcels left in a safe place when you're not at home.

This handy tool offers a range of benefits that will make receiving your orders a breeze.

Why Download the AusPost App?

1. Real-Time Parcel Tracking

With the Australia Post app, you can monitor your packages in real time. No more guessing when your order will arrive – simply open the app and check its current location.

2. Receive Notifications

Stay in the loop with instant notifications. You'll know when your parcel is out for delivery, when it's arrived, and even when it's been successfully delivered. Say goodbye to the anxiety of missing a delivery. 

3. Authorize Safe Drop

Can't be home to receive your parcel? No problem. The app allows you to authorize a safe drop location, ensuring your delivery is secure and convenient, even when you're not there.

4. Estimated Delivery Dates

Get accurate estimated delivery dates for your parcels, so you can plan your schedule accordingly. No more waiting around – you'll know exactly when to expect your order.

5. Not at Home Notifications

If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.

Please note: You will not be left a card if your parcel has been matched to your MyPost account!

Our Delivery Explained

• Home Deliveries: We offer Standard and Express Post Parcels via Australia Post. If you prefer alternative shipping options, please contact us, and we'll be happy to assist you.
• Shipping Costs: For orders under $80.00, shipping costs are automatically calculated based on your postcode. Many of our products come with free shipping.
• Missed Deliveries: If a delivery attempt is unsuccessful, you will receive notification in the AusPost App to tell you where your order can be picked up from.
• Be Proactive: Please be proactive in tracking your parcel if it hasn't been received within 5 days. Australia Post will hold your parcel at the local Post Office for a period of 10 days before initiating a return to the sender.
• Additional Charges: Please be aware that additional charges may apply if you fail to retrieve your parcel during the 10-day deadline.
• Signature Required: For your security, a contact name and signature may be required upon delivery for all orders.

Stay Informed, Stay Stress-Free

Downloading the Australia Post app is the key to making your online shopping experience as smooth as possible.

Keep tabs on your parcels, receive important notifications, and gain peace of mind knowing your deliveries are safe.

Don't wait – download the app today!

Estimated Delivery Times

• Melbourne: 3-4 business days
• Sydney: 2-3 business days
• Brisbane: 3-4 business days
• Adelaide: 4-5 business days
• Perth: 5-7 business days
• Canberra: 2-3 business days
• Darwin: 6-7 business days

Please note: these times are an estimated guide only, please check your tracking information for more accurate data.

Business Deliveries

We ship Standard & Express Post Parcels via Star Track. Please contact us if you wish to discuss other shipping options.

• Shipping costs are automatically calculated based on your postcode for orders under $80.00.
• Many of our products come with Free Shipping.
• Express Post Shipping can be purchased at an additional cost.
• The tracking number is emailed to you for your own reference and to help you track your parcel.
• A contact name and signature may be required upon delivery for all orders.

General Delivery Information

• If you'd like to amend your order with specific delivery instructions, please contact us as soon as possible after placing it.
• Every effort is made to securely pack your goods to ensure they arrive in good order. In the rare event of damage occurring in transit, we are committed to shipping replacement goods to you as soon as possible.
• If you are wondering where your parcel is, please check the "order email" for your specific TRACKING NO. All you need to do is visit the Australia Post (or Star Track) website and put this number in to locate your parcel.
• Every parcel has a unique tracking number to give you peace of mind and keep track of where your parcel is at any stage along the journey.

Shipping Information

• Tracking details are sent via email when product is shipped

Shipping Policy for Remote and Regional Areas

Standard Shipping Coverage
We offer standard shipping rates to most metro and regional areas across Australia. However, delivery to certain remote or rural locations may incur higher freight costs, which we are unable to absorb or offer for free.

Remote Area Surcharge
If your delivery address is considered remote by our freight providers, a remote area surcharge may apply. This will be communicated to you before your order is dispatched. We will contact you to confirm whether you wish to proceed, cancel, or adjust your order.

Order Value vs Freight Cost
In some cases, especially when the value of your order is less than the cost of freight, we may be unable to offer subsidised or free shipping. A custom shipping quote will be provided, and your order will be processed only after approval of the revised shipping cost.

Delivery Timeframes
Delivery to regional and remote areas may take longer than standard metro delivery times. Estimated delivery timeframes will be provided at checkout or upon request.

What You Can Do

• Consider increasing your order size to make the shipping cost more economical.
• Contact us before placing your order to confirm shipping costs to your location.
• Use a freight forwarding address in a metro area if available.

Right to Cancel or Modify Orders
We reserve the right to cancel or adjust orders where the freight cost is significantly higher than the order value, and we will notify you beforehand with options.

​Returns and Refund Policy

Please refer to our Returns and Refund Policy – here.